Refund policy

Last updated: February 16, 2026 

🔁 Return & Refund Policy

 

We want you to be happy with your MUDIK purchase. If something isn’t right, you may request a return within 14 days of receiving your order.

Because some items are stocked in the UK and others are fulfilled by our production partners, return options may differ depending on the product type.

✅ Eligibility for Returns

To qualify for a return:

  • Items must be unworn, unused, and unwashed

  • All original tags must remain attached

  • Return must be requested within 14 days of delivery

  • Items must be sent back within 7 days after approval

We reserve the right to refuse returns that do not meet these conditions.

📦 UK Stocked Items

Items dispatched from our UK stock can be returned to our UK return address.

  • Customer is responsible for return shipping costs

  • We recommend tracked postage as we cannot guarantee receipt otherwise

🌍 Partner‑Fulfilled / Made‑to‑Order Items

Some items are produced and shipped directly from our fulfilment partners.

For these items:

  • A return must be approved before sending anything back

  • You may be provided with a specific return address different from the UK

  • In certain cases (size exchange or change of mind), return shipping costs may be higher due to international processing

  • If a return is not practical, we may offer a partial refund or exchange at our discretion

These items cannot be returned without prior authorisation.

💸 Refunds

Once your return is received and inspected, refunds are issued to the original payment method within 5–10 working days.

Please note:

  • Original shipping fees are non‑refundable

  • Return shipping costs are non‑refundable unless the item is faulty or incorrect

  • Items returned worn, washed, or damaged will not be refunded

🚨 Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, contact us within 7 days of delivery.

Email: INFO@MUDIK.CO.UK
Please include:

  • Order number

  • Clear photo(s) of the issue

  • Short description

We will:

  • Replace the item at no extra cost (subject to availability), or

  • Provide a full refund including original shipping

Do not return faulty items without contacting us first.

📭 Important Notes

Orders containing multiple shipments may require separate return approvals.
We are not responsible for returns sent without confirmation.